Win789 Privacy Policy – How We Protect Your Personal Data in Pakistan

Win789 operates the online gaming and sports betting platform accessible at win789-jit.com ("the Platform"). In this Privacy Policy, "Win789", "we", "us", and "our" all refer to the Win789 platform and its operating entity.

This Privacy Policy applies to all personal data processed by Win789 in connection with your use of the platform — including your registration, deposits, withdrawals, gameplay, participation in promotions, use of the VIP Club, and any communications you have with Win789's support team.

If you have questions about this Privacy Policy, concerns about how your data is being handled, or wish to exercise any of your data rights, you can contact Win789's support team at any time via live chat or by email at support@win789-jit.com. We aim to respond to all privacy-related enquiries within 5 business days.

Win789 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment service providers and identity verification processes. Here is a breakdown of each category:

Win789 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you disclose any such information voluntarily during a support interaction (for example, mentioning a health condition in relation to a self-exclusion request), it will be treated with the utmost discretion and used only for the purpose it was shared.

Win789 uses the personal data it collects for specific, documented purposes. We do not use your data in ways that you would not reasonably expect. The main purposes for which Win789 processes personal data are as follows:

• Account creation and management: Setting up your Win789 account, verifying your identity, maintaining your account records, and managing your account settings.
• Processing deposits and withdrawals: Facilitating PKR transactions via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments. Confirming payment receipt, resolving payment disputes, and maintaining transaction records.
• Providing gaming services: Running live casino tables, sports betting markets, and other platform features. Recording bet history and game results for your account records and for dispute resolution purposes.
• Identity verification (KYC): Verifying that you are who you say you are before processing withdrawals, as required by applicable platform policy and to prevent fraud.
• Fraud prevention and security: Monitoring account activity for suspicious patterns, unusual login locations, potential money laundering, and other security threats. Taking protective action where threats are identified.
• Responsible gaming: Monitoring gaming patterns that may suggest problem gambling. Administering deposit limits, self-exclusion requests, and cooling-off periods. Contacting members who may need welfare support.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of your support interactions for quality assurance.
• Promotions and bonuses: Administering bonus claims, tracking wagering requirement progress, and processing referral rewards. With your consent, sending you promotional communications about Win789 offers relevant to your gaming interests.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the Win789 platform is used and to improve its features, performance, and user experience.
• Legal compliance: Maintaining records as required by applicable law, responding to valid legal requests from authorities, and fulfilling any reporting obligations.

Win789 processes your personal data on the following legal grounds, depending on the specific purpose:

• Contract performance: The majority of data processing at Win789 is necessary to deliver the services you signed up for — running your account, processing transactions, and providing access to games and betting markets. Without this processing, Win789 cannot provide its services to you.
• Legal obligation: Some data processing is required to comply with applicable legal requirements, including identity verification, transaction record keeping, and responding to valid requests from law enforcement or regulatory bodies.
• Legitimate interest: Win789 processes certain data on the basis of legitimate interests — such as fraud detection, platform security, and responsible gaming monitoring — where these interests are not outweighed by your privacy rights.
• Consent: Where Win789 relies on your consent to process data — primarily for optional marketing communications — you have the right to withdraw that consent at any time without affecting the legality of processing that occurred before withdrawal.

Win789 does not sell your personal data. It does not share your personal data with third parties for their own commercial purposes. Data sharing at Win789 is limited to what is necessary to operate the platform and fulfil our obligations to you and to applicable law. The categories of third parties with whom Win789 may share data are as follows:

• Payment service providers: Certified payment processors who handle your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card transactions. These providers process payment data under strict financial security obligations and are not permitted to use your data for any purpose beyond processing the specific transaction.
• Identity verification providers: Third-party services used to assist with CNIC verification during the KYC process. These providers process identity documents solely for verification purposes and are contractually prohibited from using them for any other purpose.
• Live casino and game providers: The providers of Win789's live casino games and sports betting infrastructure may receive limited technical data (such as session identifiers) necessary to deliver their services within the Win789 platform.
• IT and hosting providers: Companies that provide server hosting, platform infrastructure, and technical support for Win789. These providers act as data processors under Win789's instruction and under contractual data protection obligations.
• Law enforcement and regulatory authorities: Where required by valid legal process — such as a court order, regulatory investigation, or other lawful authority request — Win789 may be required to disclose personal data. Win789 will only do so to the extent legally required and will seek to notify affected members where permitted by law.

All third parties with whom Win789 shares personal data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection requirements. Win789 does not authorise third parties to use your personal data for their own commercial purposes.

Win789 takes the security of your financial data extremely seriously. When you make a deposit or withdrawal using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, or a Pakistani bank card, your payment details are transmitted directly to the relevant payment service provider over an encrypted connection. Win789 does not receive, store, or have access to your full Easypaisa PIN, JazzCash password, bank account credentials, or card CVV numbers.

What Win789 does store — as required for transaction records — is: the payment method type (e.g. "Easypaisa"), the last four digits of the mobile number or card used (for identification purposes), the PKR amount transacted, the date and time, and whether the transaction was a deposit or a withdrawal. This information is retained as part of your Win789 account transaction history.

Win789 maintains transaction records for a minimum of five years as required by applicable financial compliance obligations. These records are used for dispute resolution, fraud investigation, and legal compliance purposes.

Win789 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device when you visit a website. They serve a number of functions — some are essential for the platform to work correctly, while others are used to understand how the platform is used and to improve the experience for members.

The categories of cookies Win789 uses are as follows:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during a session, remember your language and currency settings, and ensure that security features work correctly. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: Win789 uses anonymised analytics data to understand how members navigate the platform — which pages are visited, how long sessions last, and where users encounter difficulties. This data is aggregated and does not identify individual users. It is used solely to improve the Win789 platform.
• Functional cookies: These remember preferences you have set, such as your preferred baccarat table layout or notification settings, so that you don't have to reconfigure them every time you log in.

Win789 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. Your Win789 gaming activity is not used to serve you targeted advertisements on other websites.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent the Win789 platform from functioning correctly. Blocking analytics or functional cookies will not prevent you from accessing the platform but may affect some personalisation features.

Win789 does not retain personal data for longer than necessary for the purposes described in this Privacy Policy. The retention periods for different categories of data are as follows:

• Account and identity data: Retained for the duration of your active Win789 membership and for a minimum of five years following account closure, to meet financial compliance and fraud prevention obligations.
• Transaction and financial records: Retained for a minimum of five years following the transaction date, in line with applicable financial record-keeping requirements.
• KYC documentation (CNIC images): Retained for five years following account closure. Retained in encrypted storage with access restricted to Win789's compliance and fraud prevention teams.
• Gaming and bet history: Retained for five years to support dispute resolution and responsible gaming monitoring.
• Support communications: Live chat transcripts and email correspondence are retained for two years and used for quality assurance and dispute resolution.
• Marketing data: If you have opted out of all marketing communications and your account has been closed, marketing preference data is deleted within 90 days of account closure.
• Technical logs (IP addresses, session data): Retained for up to 12 months for security and fraud monitoring purposes, then deleted or anonymised.

At the end of each retention period, Win789 securely deletes or anonymises the relevant data. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

Win789 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include but are not limited to:

• 256-bit SSL/TLS encryption on all data transmission between your device and Win789's servers.
• Encrypted storage of sensitive personal data, including identity documents and financial records, on secured servers with restricted access controls.
• Regular security audits and vulnerability assessments of the Win789 platform infrastructure.
• Two-factor authentication (2FA) available to all Win789 members to protect account access beyond the username and password layer.
• Access controls ensuring that only authorised Win789 staff with a demonstrated need can access personal data, with all access logged and audited.
• Secure, certified payment processing partners handling all financial transactions — Win789 itself does not store raw payment credentials.
• Staff training on data protection responsibilities and secure data handling procedures.

In the event of a personal data breach that poses a risk to the rights of Win789 members, Win789 will assess the breach promptly and notify affected members without undue delay, providing information about what data was involved, what Win789 is doing to address the breach, and what steps members can take to protect themselves.

As a Win789 member, you have the following rights over your personal data. Win789 is committed to honouring these rights promptly and without unnecessary obstacles:

To exercise any of these rights, contact Win789 support via live chat or email at support@win789-jit.com. Win789 will respond within 30 days. We may need to verify your identity before processing certain requests to protect against unauthorised access to your data by third parties.

Win789 is an adult gaming platform intended exclusively for individuals aged 18 years and over. Win789 does not knowingly collect personal data from anyone under the age of 18. The Win789 registration process includes a date of birth field and Win789 verifies age through the KYC process before processing withdrawals.

If Win789 discovers — through age verification checks or other means — that personal data has been collected from an individual under 18, Win789 will take immediate steps to delete that data, close the relevant account, and return any funds that were deposited, subject to identity verification to ensure funds are returned to the appropriate party.

If you are a parent or guardian and have reason to believe that your child has registered on Win789, please contact Win789 support immediately at support@win789-jit.com with relevant details. Win789 will investigate and act promptly.

Win789 may update this Privacy Policy from time to time to reflect changes in the platform, applicable data protection requirements, or best practices in data security. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

Where changes to this Policy are material — meaning they significantly affect how Win789 uses your data or your rights in relation to it — Win789 will provide notice of the changes via email to your registered address and/or via a prominent notice on the Win789 platform. The updated Policy will apply from the date specified in the notice, which will generally be at least 7 days after the notice is issued, except where urgent circumstances require an earlier effective date.

Win789 recommends that members review this Privacy Policy periodically to stay informed about how their data is being protected. The current version of this Policy is always available at win789-jit.com/privacy-policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how Win789 has handled your personal information, please get in touch with the Win789 support team. We are here to help and take all privacy concerns seriously.

• Live Chat: Available 24/7 directly on the Win789 platform. This is the fastest route to a response for most privacy queries.
• Email: support@win789-jit.com — please mark your subject line with "Privacy Query" for faster routing to the relevant team.

Win789 aims to acknowledge all privacy-related emails within 24 hours and to provide a full response within 5 business days. For complex data access requests, the statutory maximum of 30 days may apply but Win789 aims to respond well within this window.

Win789 is committed to resolving all privacy concerns raised directly by members before any escalation becomes necessary. If your concern is not resolved to your satisfaction after contacting Win789 support, you may seek further recourse through appropriate dispute resolution channels available under Pakistani law.